I have been using gotv decoder for the past 3 years and the mistake I made few days ago is uncommon.. I mistakenly subscribe a different iuc number and my money has been dedicated but the big question is how to get a refund or transfer the subscription from the wrong account to the original account. This said method is not easy and resolving the issue online is a bottleneck. Gotv does not respond to call and neither can chat with gotv to resolve issues..
There are two channels provided by gotv to easily resolve issues that comes with using their decoder and services .
The gotv Facebook Fanpage: on daily basis a large number of gotv users always flood their Facebook fanpage to complain on one issue or the oher. Based on the rate of responds and solution provided 65% of customers issued are resolved through this channel and if you av a similar problem you can also do the same.
Gotv office: gotv head office is at kagis island and different kinds of issue are resolve daily in their office and it’s rare to visit their office without resolving a pending issue though issues may not be resolved instantly but you will surely get a lasting solution for any problem you might exoerince from the usage of their decoder.